Regional Customer Support Manager (South AsiaPac)

  • Customer Support
  • Bangalore, India

Regional Customer Support Manager (South AsiaPac)

Job description

Do you get thrilled by driving business growth by supporting our sales team? Do you have a background in managing customer support teams in an international high tech environment? Are you interested to work for a growing and innovative high tech company, where people and fun are part of our core values? We'd love to have you!


Your role as a Regional Customer Support Manager at Movella

As a Regional Customer Support Manager you will be responsible for professional pre and post-sales support of our products in South AsiaPac region. You will be responsible for and managing our team of Product Specialists and Customer Success Representatives. In your day-to-day work, you will encounter all kinds of highly interesting, innovative applications such as Motion Capture, Motion Analysis, Human Performance, Healthcare, Sports and Autonomous & Mobility areas like Robotics, UAV Drones etc., Your customers will come in a variety of industries from eHealth Re-hab to Entertainment includes Animation, Film, Gaming then from Sports to Autonomous Vehicles.


You will be based in Bangalore as part of our global sales and support team, located in The Netherlands, the United States, Canada and China. On a daily basis, you work with our Account Executives located in South AsiaPac region and our worldwide Customer Support team. You will report to the Customer Support Director in Canada, with a dotted reporting line to the APAC South Regional Sales Director.


Key challenges:

  • Assist and lead in region for Customer Success activities related to subscription based products -implementation, onboarding and training for new and existing clients.
  • Daily operational team management
  • Objectives setting and management, in co-operation with the Customer Support Director and Regional Sales Director
  • Maintain and train the support team on core organizational processes
  • Presales and Postsales technical support coordination, tracking and issue resolution
  • First line of support contact for our customers and channel partners
  • Technical liaison for our distributors / VARs
  • Oversee maintain BASE (Movella Online Community)
  • Provide customer feedback for the Product Management and Engineering department
  • Provide support to sales - assist sales in developing comprehensive proposals to secure key opportunities;
  • Work to develop a trusted relationship with your clients and develop them into references for our company as well as ongoing clients;

Requirements

Movella is looking for an intelligent, analytical and highly motivated Regional Customer Support Manager, with technical acumen, who is flexible and can interface and communicate effectively at all levels and with all functional disciplines within the organization.

You have:

  • Bachelor degree preferably in programs such as engineering, business administration, sports/health management is preferred, though candidates with other degrees will be considered
  • Min. 3 years+ experience in management with proven success in international B2B customer success or equivalent sales or customer support roles, preferably in a fast paced high tech environment
  • Strong analytical, written and oral communication and organizational skills
  • Superb customer service skills with a sense of urgency
  • The ability to plan and execute on a tight schedule
  • High level knowledge/understanding of and experience in modern CRM tools
  • Demonstrated ability with MS Office Suite
  • Fluent in English is a must, other languages a plus


Working at Movella

Movella is bringing meaning to movement. This new brand encapsulates the value and technologies from mCube, Xsens, and Kinduct. Our mission is to digitize movement so that people can extract meaning and impact positive change. We provide intelligent solutions for sensing, capturing, and analyzing motion and states of being. Our products accelerate innovation and create extraordinary outcomes in entertainment, sports, health and industrial markets.

Working for Movella is working with colleagues that are inquisitive and entrepreneurial by heart. Naturally, there is a high level of cooperation within our teams. These teams consist of people with multiple international backgrounds, a sportive mindset and driven to get the most out of themselves. They share a passion for health, movement and technology. Movella offers a position in an innovative, ambitious and international environment, with an attractive compensation package. The informal culture allows for personal input, growth and development. Full training in our products and services will be provided.